FAQs
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How to change your email address
Unfortunately, the ability to change your email address is not on the normal dashboard. In order to change your email address, you’ll have to use the link provided below. If you have any issues with this process, please reach out to support. …
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How to purchase courses
If you have decided to purchase courses, welcome! We’ll help you with the purchase process so you can get started today. If you already have a Singapore Math Live account, make sure to sign in before purchasing a course. If this is your first purchase with us, you can either …
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How to access my courses
After purchasing courses, they are accessible from a few different places. We’ll list them here so you can decide which is most convenient for you. Before trying to access purchased courses, make sure to sign in. You can do this by clicking the “Log In” button at the top of …
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How to delete an account
If you would like to delete your Singapore Math Live account, please email support with your account’s email address, username, and your first and last name. We will be happy to help you. Keep in mind that if you choose to delete your account you will lose access to all …
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How to create an account
Creating an account with Singapore Math Live is necessary to purchase course support materials, access videos, and manage your purchase history. In order to create an account you must have a valid email address. Visit singaporemathlive.com/register. Fill out the required fields: First Name, Last Name, Username (can be the same …
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What is the refund policy?
Before you purchase Singapore Math Live support, please take advantage of the free recordings. Weeks 1 through 3 for each level are available to help you determine whether these videos will be helpful to your family. Even if your student is working in a different week in the curriculum you can …